Your Home Solution Experts
CALL TODAY 517-481-3171

Privacy Policy

Effective Date: August 2026

Business Description

Your Home Solution Experts (YHSE) is a residential energy efficiency contractor serving homeowners throughout Michigan. We provide professional home performance services including insulation, air sealing, attic ventilation improvements, crawlspace encapsulation, blower door testing, and indoor air quality solutions.

Our company also administers and performs work through utility-sponsored energy efficiency programs including Consumers Energy Helping Neighbors and other utility initiatives.

Customers request inspections or are referred through approved utility programs, after which our office coordinates inspections, installation appointments, testing appointments, and ongoing customer support.

Purpose of SMS Messaging

Your Home Solution Experts will use SMS to:

  • Schedule home inspections

  • Confirm appointments

  • Remind customers of upcoming inspections

  • Coordinate installation scheduling

  • Schedule blower door test-out appointments

  • Notify customers of technician arrival windows

  • Respond to customer scheduling requests

  • Answer customer questions

  • Inform customers of weather-related scheduling changes

  • Follow up after completed services when requested by the customer

Messages are intended to improve communication, reduce missed appointments, and provide convenient customer support.

How Customers Opt In

Customers may opt in by:

  • Website: Customers voluntarily submit their phone number through appointment request forms on our website and affirmatively consent to receive SMS communications regarding their requested services.

  • Telephone: Customers may verbally request text communication while speaking with an office representative during scheduling. The representative documents the customer’s consent within the customer management system.

  • Existing Customer: Existing customers may request SMS communication during any interaction with our office regarding scheduling or service.

Customers are never automatically enrolled.

Sample Messages

  • Appointment Confirmation: Hi Sarah! Your Home Solution Experts has scheduled your home energy inspection for Tuesday, August 18 at 9:00 AM. Reply YES to confirm or call our office if you need to reschedule.

  • Installation Reminder: Reminder from Your Home Solution Experts: Your insulation installation is scheduled for tomorrow between 8:00 AM–10:00 AM. Please ensure an adult is available if access is required. Reply with any questions.

  • Scheduling: Thank you for contacting Your Home Solution Experts. We’d be happy to schedule your inspection. What day works best for you?

  • Technician Update: Your Home Solution Experts technician is on the way and is expected to arrive in approximately 30 minutes.

  • Blower Door Test-Out: It’s time to schedule your final blower door test following your completed installation. Reply with your preferred day or call our office to schedule.

  • Customer Support: Thank you for contacting Your Home Solution Experts. A member of our office team will respond shortly during normal business hours.

Message Frequency

  • Average frequency: 2–6 messages per project

  • Additional messages only if required for scheduling changes or customer requests

  • Messages are event-driven rather than promotional.

HELP & STOP Responses

  • HELP Response: Your Home Solution Experts: For assistance, reply to this message or call our office at (517) 481-3171. Reply STOP to unsubscribe. Msg & data rates may apply.

  • STOP Response: You have successfully unsubscribed from Your Home Solution Experts text messages. You will no longer receive SMS communications. Reply START to opt back in.

SMS Privacy Notice

Your Home Solution Experts respects your privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    Contact Us

    Your Home Solution Experts
    3120 Sovereign Drive
    Lansing, MI 48911
    Phone: (517) 481-3171
    Email: service@yhsepro.com
    Website: https://www.yhsepro.com