10DLC Campaign Registration

Business Description

Your Home Solution Experts (YHSE) is a residential energy efficiency contractor serving homeowners throughout Michigan. We provide professional home performance services including insulation, air sealing, attic ventilation improvements, crawlspace encapsulation, blower door testing, and indoor air quality solutions.

Our company also administers and performs work through utility-sponsored energy efficiency programs including Consumers Energy Helping Neighbors and other utility initiatives.

Customers request inspections or are referred through approved utility programs, after which our office coordinates inspections, installation appointments, testing appointments, and ongoing customer support.

Campaign Use Case

Customer Care / Conversational

The messaging campaign will be used exclusively for customer service communications related to existing customers or homeowners who have requested contact.

No political messaging.
No affiliate marketing.
No purchased lists.
No unsolicited advertising.

Purpose of SMS Messaging

Your Home Solution Experts will use SMS to:

• • Schedule home inspections
  • Confirm appointments
  • Remind customers of upcoming inspections
  • Coordinate installation scheduling
  • Schedule blower door test-out appointments
  • Notify customers of technician arrival windows
  • Respond to customer scheduling requests
  • Answer customer questions
  • Inform customers of weather-related scheduling changes
  • Follow up after completed services when requested by the customer

Messages are intended to improve communication, reduce missed appointments, and provide convenient customer support.

How Customers Opt In

Customers may opt in by:

Website

Customers voluntarily submit their phone number through appointment request forms on our website and affirmatively consent to receive SMS communications regarding their requested services.

Telephone

Customers may verbally request text communication while speaking with an office representative during scheduling.

The representative documents the customer’s consent within the customer management system.

Existing Customer

Existing customers may request SMS communication during any interaction with our office regarding scheduling or service.

Customers are never automatically enrolled.

Opt-In Language

By providing your mobile phone number and checking this box, you agree to receive text messages from Your Home Solution Experts regarding appointment scheduling, appointment reminders, service updates, and customer support. Message frequency varies based on your services. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Your consent is not a condition of purchase. View our Privacy Policy and Terms of Service.

Sample Messages

Appointment Confirmation

Hi Sarah! Your Home Solution Experts has scheduled your home energy inspection for Tuesday, August 18 at 9:00 AM. Reply YES to confirm or call our office if you need to reschedule.

Installation Reminder

Reminder from Your Home Solution Experts: Your insulation installation is scheduled for tomorrow between 8:00 AM–10:00 AM. Please ensure an adult is available if access is required. Reply with any questions.

Scheduling
Thank you for contacting Your Home Solution Experts. We’d be happy to schedule your inspection. What day works best for you?

Technician Update

Your Home Solution Experts technician is on the way and is expected to arrive in approximately 30 minutes.

Blower Door Test-Out

It’s time to schedule your final blower door test following your completed installation. Reply with your preferred day or call our office to schedule.

Customer Support

Thank you for contacting Your Home Solution Experts. A member of our office team will respond shortly during normal business hours.

Message Frequency

Average frequency:

• 2–6 messages per project
• Additional messages only if required for scheduling changes or customer requests

Messages are event-driven rather than promotional.

HELP Response

Your Home Solution Experts: For assistance, reply to this message or call our office at (517) 481-3171. Reply STOP to unsubscribe. Msg & data rates may apply.

STOP Response
You have successfully unsubscribed from Your Home Solution Experts text messages. You will no longer receive SMS communications. Reply START to opt back in.

Privacy Statement

SMS Privacy Notice

Your Home Solution Experts respects your privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Terms of Service

Effective Date: August 2026

Welcome to Your Home Solution Experts (“YHSE,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and participation in our SMS messaging services.

By using our website or opting in to receive text messages from Your Home Solution Experts, you agree to these Terms.

1. Company Information

Your Home Solution Experts provides residential energy efficiency services throughout Michigan, including but not limited to:

• Mold Remediation
• Indoor Air Quality Improvements
• Blower Door Testing
• Utility Program Services

2. SMS Messaging Service

Customers may choose to receive text messages from Your Home Solution Experts regarding services they have requested.

These messages may include:

• Installation scheduling
• Blower door test scheduling
• Customer support communications
• Weather or scheduling delays
• Responses to customer inquiries

3. Customer Consent

By voluntarily providing your mobile phone number and expressly opting in to receive SMS communications, you authorize Your Home Solution Experts to send text messages related to your requested services.

Providing consent to receive text messages is not a condition of purchasing any products or services.

4. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive one confirmation message indicating that you have been removed from future SMS communications.

You may opt back in by contacting our office or providing new consent.

5. Help

For assistance, reply:

HELP

or contact us directly:

Your Home Solution Experts
Phone: (517) 481-3171
Email: service@yhsepro.com

6. Message Delivery

Message delivery depends upon your wireless carrier.

Your Home Solution Experts is not responsible for delayed or undelivered text messages caused by:

• Carrier outages
• Wireless network issues
• Device limitations
• Service interruptions
• Incorrect phone numbers provided by customers

7. Standard Messaging Rates

Standard message and data rates may apply according to your wireless carrier plan.

Customers are responsible for any messaging charges imposed by their mobile provider.

8. Privacy

Your privacy is important to us.

Please review our Privacy Policy for information regarding how we collect, use, and protect your information.

SMS consent is never shared with third parties or affiliates for marketing purposes.

9. Acceptable Use

You agree not to use our website or messaging services to:

• Attempt unauthorized access to our systems
• Send unlawful or abusive communications

10. Accuracy of Information

Customers are responsible for providing accurate contact information.

If your phone number changes, please notify us so we can update your records.

11. Changes to Services

Your Home Solution Experts reserves the right to modify or discontinue SMS messaging services at any time without prior notice.

12. Intellectual Property

All website content, logos, graphics, photographs, and written materials are the property of Your Home Solution Experts unless otherwise noted.

Unauthorized reproduction is prohibited.

13. Disclaimer

Information provided through SMS messaging is intended solely to facilitate customer service and scheduling.

Text messages should not be relied upon as legal notices, contracts, or emergency communications.

14. Limitation of Liability

To the fullest extent permitted by law, Your Home Solution Experts shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or SMS messaging services.

15. Governing Law

These Terms are governed by the laws of the State of Michigan.

Any disputes shall be resolved in the appropriate courts located within the State of Michigan.

16. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon posting to this website.

17. Contact Us

Your Home Solution Experts
3120 Sovereign Drive
Lansing, MI 48911
Phone: (517) 481-3171
Email: service@yhsepro.com
Website: https://www.yhsepro.com